ORDERS
How do I track my order?
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.
Can I modify or cancel after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
What payment methods do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.
SHIPPING
What shipping options do you offer?
We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 7 days, while expedited shipping provides a faster delivery option at an additional cost.
How much does shipping cost?
Depending on the location, size, and weight of the order, customers can select their country during the checkout process, and shipping costs and estimated delivery times will be provided accordingly.
Do you ship internationally?
No, we do not ship internationally. Currently, we only ship within the USA.
RETURNS
What is your return policy?
Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 14 days of receiving it for a full refund. Please check our return policy.
How do I initiate a return?
Initiating a return is simple. Contact our customer service team at info@solartekcorp.com with your order number and a detailed explanation for the return to initiate the return process.
Are there return shipping fees?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.
WARRANTY
What is your warranty policy?
All products come with a manufacturer's warranty. Solar panels have a 25-year warranty, while other products usually have a 10- to 25-year warranty, depending on the product.
What is not covered under the warranty?
While manufacturer's warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.
WHOLESALE
Do you offer wholesale pricing for bulk orders?
Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.
What are the minimum order quantities for wholesale purchases?
Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.
PRICE MATCHING
Do you offer price matching?
Yes, we always strive to satisfy our customers. We do offer price matching. Please contact our team at info@solartekcorp.com with the product name and price, and we will respond with our best offer.