FAQ

Anyone can place an order online. However, to create a direct account with us, you must be an established business. This service is specifically designed for established solar installers. Depending on the order quantity, installers receive better pricing on solar materials. Additionally, we offer financial and logistics options to support their business needs.

Creater direct accout with us here

We are an in-house service with multiple warehouses across the USA. For all our direct partners, we offer:

• Direct pricing
• Flexible financing options
• On-site project deliveries
• Dedicated account managers

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To determine if your business qualifies for a direct account and to discuss pricing and financing options, please schedule a meeting with one of our sales representatives.

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We have two main warehouses located in:

• Dallas, Texas
• San Diego, California

Solartek processes orders in the order they are received. Once your payment is confirmed and your order is prepared for shipping, you will get an email with your tracking details. *Can’t find the email? Check your spam or junk folder just in case!

FREIGHT SHIPPING

For in-stock items, Solartek typically processes orders within 1–3 business days. Delivery times depend on the carrier and national shipping routes, with an estimated range of 3 to 15 business days.

Solartek Freight Services are available for every state within the U.S. Use our online checkout to estimate your delivery costs. Orders are processed on a first-come, first-served basis. Standard processing times vary depending on product availability.

PARCEL SHIPPING

Estimated shipping times for single-item, in-stock orders are 1–2 business days, depending on their position in the order queue. Actual delivery dates vary based on carrier

Solartek provides parcel shipping through FedEx, UPS, and USPS. If you prefer a different service, feel free to reach out to our team at info@solartek.com.

Solartek provides parcel shipping for qualifying products. Shipping times are based on business days (Monday through Friday) and exclude weekends and holidays. Depending on your order, items may arrive in multiple packages. Once your order is shipped, it cannot be rerouted. To avoid delays or issues, please ensure that your name, address, and phone number are accurate before completing your payment.

International Shipping

Yes, Solartek can ship to Alaska, Hawaii, Puerto Rico, and Guam. Small parcels are sent via USPS, while larger packages (under 150 lbs) are shipped through UPS. For more details, please reach out to our team at: info@solartekcorp.com

How to Track Your Shipment

You can find updates on your shipment through our website's order tracking page or by using the links below. Please refer to your shipping confirmation email for your Tracking Number.

• Click Here to Track your Shipment on the Solartek Website
• Click Here to Track Your UPS Shipment
• Click Here to Track Your FedEx Shipment
• Click Here to Track Your USPS Shipment

All freight delivery dates are estimates and not guaranteed. Transit times depend on the location and size of the order, with standard delivery taking between 3 and 15 business days. Please note that Solartek is not responsible for delays caused by carrier exceptions.

If at any point you would like an update on your estimated delivery date, feel free to reach out to the carrier assigned to your order. Just reference your tracking number and they can provide real-time updates on the spot!

If you need more clarification or help with your freight shipment, you can always contact us directly at:info@solartekcorp.com

Best practice for Receiving Freight Delivery

• Take a photo of your order in the truck with the driver upon arrival
• Take images of all 4 sides of your pallet
• HOT TIP: Try to include the driver in any shots where you notice potential damages
• Take photos of any tears, holes, or rips in the packaging.
• If you notice any damage, immediately call the number on your delivery receipt to report it to the terminal
• For assistance, call Solartek at (972) 803-5027

Cancellations and order changes are permitted to open, unshipped orders. Cancellations must be initiated with our Customer Support team during Solartek’s normal business hours. If your order has not been processed or packed, no fees will be applied to your cancellation. If items have been packaged but not yet shipped, a cancellation or order change may be permitted with a restocking fee of up to 15%.

Once your order has been assigned a tracking number from our shipping department, we cannot make any changes to that order. Solartek provides exchange orders, and refunds to original payment methods. Refunds are typically processed within 7 days of confirmation. You will receive a notification of the refund once it is processed. It will be an immediate process on the behalf of Solartek, although it can take your financial institution 3 - 14 business days to deposit into your account.

If you have any questions regarding a cancellation feel free to reach out to our customer service team at (972) 803-5027 or info@solartekcorp.com

If you prefer to pick up your order directly from our store, we offer In-Store Pickup as a convenient option. Simply place your order online and choose the In-Store Pickup option at checkout. Once your order is ready, you’ll receive a notification with instructions on how to pick it up at our location. Please ensure you bring a copy of your order confirmation and a valid ID when picking up your order.

For in store pickup, product responsibility and liability are transferred to the customer upon pickup. Solartek does not accept responsibility or liability for any damage, transportation, or other issues after the terminal transfer. Inspect your order at the terminal before leaving to ensure everything is in good condition.

Please ensure your vehicle can handle your pickup! Standard bed trucks are typically under 78” long. Most solar panel pallets will range from 72” to 84” in length, with a 48” width and 40-54” height. Ensure that your vehicle can accommodate the weight and height requirements of the load and that the wheel hubs in the bed of the truck are considered when measuring. We highly recommend you bring strapping to secure your load. Additionally, if your order contains more than one pallet, a standard pickup truck may not be sufficient.

Average Solar Panel Sizes and Weights:

60 Cell - 70” x 45”

Full Pallet: 1350lbs

Per Piece: 45lbs

72 Cell - 80” x 45”

Full Pallet: 1850lbs

Per Piece: 55lbs

96 Cell - 84” x 45”

Full Pallet: 2000lbs

Per Piece: 65lbs

144 Split Cell - 90” x 45”

Full Pallet: 2300lbs

Per Piece: 90lb

Solartek confirms and allocates inventory for paid orders. All orders are processed on a first-come, first-served basis. Once payment is confirmed, your order will be processed within 1 to 2 business days.

If you need a product or service by a specific date, expedited shipping may be available. For more information, please contact info@solartekcorp.com

Online Payments

Solartek accepts payments through Credit Card, PayPal, and Wire Transfer/ACH upon request.

For payments made outside of the online store, please contact a Solartek sales representative for assistance at info@solartekcorp.com

In-Store Payments

On-site payment options are not available by cash. If paying with a credit card or other online payment methods, payment must be completed prior to pickup. All orders must be fully processed before local pickup can be arranged. No pickups will be allowed for unpaid quotes.

For Online Orders:

We offer Affirm, a Buy Now Pay Later financing solution at checkout. You can learn more here.

For Solar Installers:

We offer in-house credit lines for qualified customers. To access credit lines as a business, please register via our website and schedule a meeting with our sales team to prequalify your business.

Our return policy is designed to ensure customer satisfaction. Returns are accepted on a case-by-case basis. Please check our return policy.

To initiate the returns process, please contact Solartek Distributors at info@solartekcorp.com. Please provide a detailed description of the issue, including any relevant images or videos, to help our team address your concern as quickly as possible. Once we receive the information, we will begin working on your request promptly.

If you have received the incorrect item and require an exchange, or if you need to initiate a return, please contact us directly at info@solartekcorp.com.

To begin the return process, provide your order number along with a detailed explanation of the issue. Our customer service team will review your request and assist you promptly.

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.

All products come with a manufacturer's warranty. Solar panels have a 25-year warranty, while other products usually have a 10- to 25-year warranty, depending on the product.

The equipment sold by Solartek Distributors is designed by the manufacturer to be installed ONLY by licensed, trained, and insured solar electrical installation professionals. We strongly recommend that customers seek the assistance of such professionals for the installation of any products purchased. Solartek Distributors makes no warranty regarding the purchaser’s safety, the success of the equipment’s implementation, or compliance with local codes and regulations.

Solartek Distributors disclaims all warranties, expressed or implied, including, but not limited to, any implied warranty regarding the accuracy or completeness of the information provided or the fitness of the materials sold for a particular purpose. Please note: Some of the USED or Grade B titled equipment sold may not include a manufacturer’s warranty. No warranty can be created or extended based on sales or promotional materials.

If you experience a defective unit, please contact Solartek Distributors for assistance in reaching out to the manufacturer.

Warranty Claims May Be Denied for the Following Reasons:

• Damages incurred during installation or removal
• Damages caused during mishandling of the product or inappropriate environmental exposure
• Damages resulting from improper maintenance
• Tampering, altering, or disassembling the product
• Using the product for applications other than those intended by the manufacturer
• Damage due to lightning, fire, flood, or other acts of God
• Any product with an altered, defaced, or removed serial number