These Terms and Conditions ("Terms") govern your access to and use of xyzsupply.com and any purchases made through XYZ Supply ("XYZ Supply," "we," "our," or "us"). By accessing this website or placing an order, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, placing an order, or using xyzsupply.com, you confirm that you are at least 18 years of age, legally authorized to enter contracts on behalf of your business, and agree to these Terms. These Terms constitute a legally binding agreement between you and XYZ Supply.

2. Account Registration and Pro Account Terms

To access contractor pricing and NET payment terms, register for a Pro Account. You agree to provide accurate business information, maintain account security, notify XYZ Supply of unauthorized access, and use your Pro Account solely for legitimate B2B purchases. XYZ Supply may suspend accounts for false information, Terms violations, or fraud. Pro Account pricing may not be shared or used for retail resale.

3. Ordering and Pricing

An order confirmation email is an acknowledgment, not a binding acceptance. XYZ Supply reserves the right to cancel orders due to pricing errors, inventory limitations, or payment issues. Prices are subject to change. The price at time of order confirmation governs.

4. Payment Terms

Payment is due at time of order for credit card transactions. For approved BlueTape NET 30, NET 60, or NET 90 accounts, payment is due on the invoice due date. Late payments are subject to a 1.5% per month finance charge. See our Billing Terms and Credit Terms and Conditions for full details.

5. Shipping and Delivery

XYZ Supply ships from our Dallas and Houston distribution centers. Shipping estimates are not guarantees. Risk of loss passes to the customer upon carrier pickup. See our Shipping and Returns Policy and Jobsite Delivery Policy for full details.

6. Returns and Refunds

Returns accepted within 30 days for unopened, undamaged materials in original packaging, subject to applicable restocking fees. Custom orders and installed products are non-returnable. All returns require an RMA number. See our Return and Refund Policy.

7. Limitation of Liability

8. Warranty Disclaimer

XYZ Supply is a distributor, not a manufacturer. Products are covered by the manufacturer's warranty only. XYZ Supply makes no independent warranties. See our Warranty Information page.

9. Indemnification

You agree to indemnify and hold harmless XYZ Supply, its officers, directors, employees, and suppliers from any claims, liabilities, damages, or costs arising from: (a) your use of our services or products; (b) your violation of these Terms; (c) your violation of applicable laws; or (d) third-party claims related to your use of purchased products.

10. Intellectual Property

All content on xyzsupply.com — including text, images, logos, and product descriptions — is the property of XYZ Supply or its content licensors and is protected by applicable copyright, trademark, and intellectual property laws. Reproduction or distribution without written permission is prohibited.

11. Governing Law

These Terms shall be governed by the laws of the State of Texas. Any legal action shall be brought exclusively in state or federal courts located in Dallas County, Texas.

12. Dispute Resolution

Before initiating any legal action, contact XYZ Supply at sales@xyzsupply.com to attempt resolution in good faith. If unresolved within 30 days, either party may pursue legal remedies per Section 11. Class action claims are waived to the extent permitted by law.

13. Force Majeure

XYZ Supply shall not be liable for delays or failures resulting from causes outside our reasonable control, including natural disasters, government actions, pandemics, labor disputes, transportation failures, or material shortages. XYZ Supply will notify customers and work to resume normal operations as soon as practicable.

14. Modifications to Terms

XYZ Supply may modify these Terms at any time. Updated Terms will be posted with a revised effective date. Continued use of our services after the effective date constitutes acceptance. Material changes will be communicated to registered account holders via email.

15. Entire Agreement

These Terms, together with our Privacy Policy, Billing Terms, Return and Refund Policy, and policies incorporated by reference, constitute the entire agreement between you and XYZ Supply and supersede all prior agreements.

16. Contact Information

XYZ Supply | sales@xyzsupply.com
Dallas: 2600 Manana Dr, Dallas, TX 75220 | Houston: 1401 Greengrass Dr, Houston, TX 77008 | xyzsupply.com